Shipping 

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Shipping and Handling

(We do not ship orders on Saturday, Sunday, or Holidays). Our web store will compute correct shipping charges for domestic shipping within the United States. You will have several shipping options to choose from through United States Postal Service (USPS) or United Parcel Service (UPS). With USPS, we always use delivery confirmation with domestic shipping and packages are insured. UPS shipments have tracking and are insured.

Pricing for shipping options will be presented before you finish your checkout. All the items in our store are weighed properly so when you check out, it will compute the correct shipping charges for you and present you with your list of shipping options. If you put some items in your shopping cart and start the checkout process, you can see what the shipping charges will be without actually needing to complete an order.

Signature Waiver: On the shipping page during checkout, you may have the option for Signature Waiver.

If you select Signature Waiver: The shipping carrier will be directed to deliver your package without a signature being required. This option is not available for International addresses, orders which include HazMat items, and when the payment method is Paypal.

If you do not select Signature Waiver: You may be required to sign for your package upon delivery.

In order to determine how long it may take for your order to be processed, please use the following table as a guide:

Shipping Type Selected

Usually ships (Business Days)

UPS Next Day, 2 DaySame Day *
UPS 3-Day1 - 2 days
USPS Priority Mail / Express Mail (Domestic and International)1 - 2 days
UPS Ground1 - 2 days
USPS First Class Mail, Parcel Post1 - 3 days
UPS->Post Office (UPS SurePost or UPS Mail Innovations)1 - 3 days
FREE Super Saver Shipping1 - 3 days

It is not guaranteed that orders will leave within the time frames listed above. Weekends and holidays are not counted as days of shipping.

* Processing time is dependent on order volume.  An estimated delivery date will be provided during checkout.

Express Delivery Services If you need fast service, we can get your order to you quickly. An estimated delivery date is listed for each shipping method during checkout, but please note the following information for UPS and USPS express services:

UPS Next Day Air or Next Day Air Saver (1 day) and UPS 2nd Day Air (2 day): Next Day Air orders received on Friday will be delivered on Monday. No deliveries will be made on Saturday, Sunday or UPS observed holidays. Please note that a signature may be required before delivery person can release the package.

USPS Express Mail (2-4 days): Express Mail orders shipped on Friday will be delivered Saturday or Monday. No deliveries will be made on Sunday or USPS observed holidays. Please note that a signature may be required before the delivery person can release the package.

Saturday Delivery: If you select the Saturday delivery option during checkout, only the shipping methods that provide Saturday delivery will be shown on the screen. (USPS may, but is not guaranteed to, deliver on Saturdays. In order to guarantee a Saturday delivery, please be sure to choose the guaranteed Saturday delivery options (these are shown as the higher priced options) available with UPS.

Rush My Order: You will see this option on the shipping page during checkout. This option allows our customers to pay an additional handling fee in order to give their order a boost in priority handling so that the order is printed, pulled, and shipped faster than other orders.  

If you need to receive your order by a certain date, and are unsure which shipping option to choose, please contact us and we will be happy to help you decide.

FREE Super Saver Shipping - Everything Ships Free on Orders Over $99! 
FREE Super Saver Shipping applies to all merchandise sitewide with any order over $99 (excludes taxes, fees, hazmats & gift certificates). This includes kits, fuel and even oversized items! Offer applies to all orders shipped within the continuous 48 states where multiple carriers are available. Orders shipped to international addresses, P.O. boxes, and military APO/FPO addresses are eligible to receive Discounted Super Saver Shipping (see details below). If you choose our Super Saver shipping option we will ship your order via the most cost-effective shipping method; usually this will be Ground shipping, but we may ship via air when applicable. Orders shipped using our FREE Super Saver Shipping option may take up to 10 days for delivery. Offer may be used in conjunction with a promotional certificate; the qualifying amount is the total amount of the products purchased before the promotional certificate is applied. Canceling items, combining orders, or changing your shipping address or shipping method may affect your order's eligibility for Super Saver Shipping.

To take advantage of FREE Super Saver Shipping:

  1. Place over $99.00 of merchandise in your shopping cart.
  2. Proceed to checkout.
  3. Select your Super Saver shipping option.
  4. Complete checkout process.
  5. Enjoy FREE Super Saver Shipping!

How does Discounted Super Saver Shipping work?

For orders shipped to international addresses, P.O. boxes, and military APO/FPO addresses, we now offer Discounted Super Saver Shipping that will typically ship using Mail Innovations International or Priority Mail International. Rather than paying the full amount, we offer discounted rates with discounts comparable to those provided to our U.S. customers based on what a U.S. customer would normally pay to ship the same package via Ground shipping.  

**Important Notes About Shipping Options

In August 2012, we implemented a new shipping service, called Mail Innovations. We believed this service would provide fast, affordable shipping options that would help support the free shipping program we recently rolled out. After trialing this service for six months, we have decided to terminate this option for domestic customers, due to the fact that it caused unnecessary shipping delays.

We will continue to offer our best in class free shipping program to our customers. The additional costs to provide this shipping enhancement will not be passed on, as our low, competitive pricing remains the same. The only difference for you is the fact that your order will now arrive at your doorstep even faster.

Interruption of Service

UPS shall not be liable for any interruption of delivery service due to a cause beyond its control, including but not limited to, the absence of a person or the refusal of such person of accepting the delivery of the shipment, demure due to the consignee, force majure, action of the public authorities con real or apparent authority over the facilities, action or omissions of the public customs authorities or the like, riots, strikes, or other labor disputes, public disturbances, factors that disrupts the air and ground transportation systems such as weather conditions and natural disasters, and an act of God.

To learn more about UPS's Terms and Conditions, please click here.

Additional Fees and Regulations

Government regulations require that we ship hazardous materials within the continuous United States (excluding Alaska, Hawaii and Puerto Rico). Shipments must be sent via Ground shipping. Fuel is also available for store pick-up. Additional fees may apply to hazardous materials.

International Shipping

We are pleased to accept orders from outside of the United States. We support payment via Visa, Mastercard, Discover, American Express, and Paypal payment methods for International customers. All items in our store are listed in US dollars. If sending an International Money Order, please ensure payment is in United States Dollars. If you have any questions, feel free to contact us. Below are answers to some frequently asked questions regarding International shipping:

What Shipping Service Do You Use?
Your shipping choices and pricing will appear during checkout and may include: (UPS) United Parcel Service, and (USPS) United States Postal Service. Please note that not all shipping choices may be available for your country.

The shipping options and pricing for your order can be viewed if you start the online checkout through our website. Just place the items you wish to purchase into your shopping cart and begin the checkout process. You will not be required to make your purchase at that time, but you will be able to view the shipping choices and pricing for your order. Your shipping options available will be dependent upon the weight of your order and the location we are shipping to.

To help you decide which method of shipping to choose, please review our list below that explains each shipping option:

United Parcel Service (UPS)

UPS Worldwide Express

Delivery by 10:30 a.m. or 12:00 noon usually in 1-3 days to most countries, tracking is available, package is insured. Customs, duties, and taxes are not included in our shipping costs and are payable by customer upon delivery of package.

UPS Worldwide Saver

Delivery by end of day usually in 1-3 business days to most countries, tracking is available, package is insured. Customs, duties, and taxes are not included in our shipping costs and are payable by customer upon delivery of package.

UPS Worldwide Expedited

Delivery by end of day usually in 2-5 business days to most countries, tracking is available, package is insured. Customs, duties and taxes are not included in our shipping costs and are payable by customer upon delivery of package.

UPS->Post Office (UPS Mail Innovations International)

Delivery varies, tracking is not available, package is insured. With this service, the package will start its transit with UPS, but final delivery will be made by your country's Post Office. While most packages are delivered within 15 business days, in rare instances, delays of up to 30 days have been experienced once the package has left the United States due to events beyond our control (such as weather or processing time in customs). Delivery times are not guaranteed.

United States Parcel Post (USPS)

USPS Express MailInternational

Delivery usually in 3-5 business days, tracking is available to major destinations, package is insured.While most packages are delivered within 3-5 business days, in rare instances, delays of up to 30 days have been experienced once the package has left the United States due to events beyond our control (such as weather or processing time in customs). Delivery times are not guaranteed.

USPS Priority Mail International

Delivery usually in 6-10 business days,tracking is available to major destinations, package is insured. While most packages are delivered within 6-10 business days, in rare instances, delays of up to 60 days have been experienced once the package has left the United States due to events beyond our control (such as weather or processing time in customs). Delivery times are not guaranteed.

USPS First Class Mail International

Delivery varies, tracking is not available, package is insured.While most packages are delivered within 15 business days, in rare instances, delays of up to 60 days have been experienced once the package has left the United States due to events beyond our control (such as weather or processing time in customs). Delivery times are not guaranteed.

Super Saver Shipping

For International orders, we now offer Super Saver Shipping which is a discounted shipping option that will typically ship using UPS Mail Innovations or USPS Priority Mail International. Rather than paying the full amount, we offer discounted rates with discounts comparable to those provided to our U.S. customers based on what a U.S. customer would normally pay to ship the same package via Ground shipping.

Can I use a freight forwarder?

Generally our system requires that orders are shipped to the billing address, however there may be exceptions for certain customer accounts.  If you are able to choose an alternate shipping address, please be aware that our obligation to you has been satisfied upon delivery to the forwarding agent and any claims against lost or damaged packages will be forfeited at that time.  Some agents may require that we provide customs and export officials the right to search the contents of outgoing freight.  In an effort to expedite delivery of your goods, we will comply with any such requests unless you explicitly direct us otherwise at the time you place your order.

Can you list a lower amount on my invoice?

We cannot list any amount other than the actual amount paid by you on invoices or customs forms, after any discounts; please note that store credit is not a discount, and is taxable. Please do not ask us to list a lower amount, or list your order as a 'gift', as it would be illegal for us to do.

Attention International Customers: We screen diligently for Credit Card fraud! Due to the increasing high risk of fraud with accepting international orders, we have some restrictions in place to deter fraudulent activity. We reserve the right to delay the processing of your order until we have verified your credit card information. If we are unable to verify the legitimacy of the purchase transaction, we reserve the right to cancel the order and reverse or void the credit card charges associated with the purchase. Please note that we pursue all legal avenues - advise credit card companies, credit bureaus, and law authorities regarding any suspicious, attempted, or experienced credit card fraud.

Due to United States sanctions, we cannot ship to these countries: Cuba, Iran, Iraq, North Korea, Libya, and Sudan. We reserve the right to refuse the processing of any orders from countries that are known to be actively involved in credit card fraud.

To facilitate processing of International orders, in some circumstances we may ask that one or more of the following items be faxed (secure fax: 1-530-267-8268) or e-mailed to us:

  • A front and back copy of the credit card being used to make your purchase.
  • A photo identification that contains a signature and matches the first and last name on the credit card being used.
  • A recent credit card statement that matches the first and last name on the credit card being used.

Can You Provide Me With a Tracking Number?
Yes. USPS Express International, USPS Priority International Mail, UPS Worldwide Expedited and UPS Worldwide Express services provide you with an International tracking number.

How Much Will it Cost to Ship to Me?
The pricing for the shipping options will be presented to you before you finish your checkout. All of the store items are weighed properly so when you check out, the system will compute the correct shipping charges for you and present you with a list of shipping options. If you put some items in your shopping cart and start the checkout process, you can see what the shipping charges will be without actually needing to complete an order.

Does the shipping I pay you include any customs, duties, or tax fees?
No. Customs, duties, and taxes are not included in your shipping fee paid to us. You will need to pay any customs, duties or tax fees to your local delivery person after your packages is processed by customs. AMain.com is unable to determine what your country may charge you for these fees. We suggest that customers contact their local postal carrier or customs department for further information on duties, taxes, or custom fees for their country.

Warranty Issues
While domestic customers should address warranty issues to the U.S. manufacturer or distributor, this is not possible for our International customers. Please contact AMain.com Customer Service with concerns about faulty products that will be covered by manufacturer warranty.

Damaged Package Claims

If you have received your order, and your package was damaged in transit, please contact us within 48 hours of receipt of your package. Customers with damaged packages can file a claim directly with us. Please complete our Damaged Package Claim Form and mail or fax it to us for review. Please keep all packaging (box, packing paper, etc.) for verification purposes. We will most likely request the damaged product(s) be shipped back to us for verification.

Lost Package Claims
If you have not received your order, and feel your package may be lost, please contact us. All packages shipped by AMain.com are insured for 100% of the package's value. If your package is in fact lost, we will either replace the package, credit your account for the full amount, or offer you a refund for the full amount of the order.

Before we can file a claim for a lost package, we must allow the U.S. Postal Service the full time allotted for delivery. Here is the timetable for tracing lost packages:
USPS Express Mail - 10 business days from the day the order was shipped
USPS Priority Mail - 14 business days from the day the order was shipped
USPS First Class Mail - 21 business days from the day the order was shipped

If your package was not delivered within the timeframes listed above, please complete a Lost Package Claim Form.

Please allow us 2 business days to contact the shipping carrier regarding your missing package.

Please do not open a PayPal claim against the order, as this will further delay the process. 

Do I Have to Pay United States Taxes?
No. International orders are not taxable by the United States.

Are There Any Products in Your Store that Cannot be Shipped Internationally?
Yes. Due to their flammable nature, we cannot ship fuel, cleaning fluids, or any contents that are under pressure, to our International customers overseas.

Returns

Damaged Package Claims

If you have received your order, and your package was damaged in transit, please contact us immediately (within 48 hours of receipt of your package). Customers with damaged packages can file a claim directly with us. Please complete our Damaged Package Claim Form and mail or fax it to us for review. Please keep all packaging (box, packing paper, etc.) for verification purposes. We will most likely request that the damaged product(s) be shipped back to us for verification. AMain.com may also require that photos be taken of damaged packages and or parts for inspection purposes. Photos of damaged goods will help us expedite the process and provide a better resolution.

Lost Package Claims

If you have not received your order, and feel your package may be lost, please contact us. All packages shipped by AMain.com are insured for 100% of the package's value. If your package is in fact lost, we will either replace the package, credit your account for the full amount, or offer you a refund for the full amount of the order.

Before we can file a claim for a lost package, we must allow the U.S. Postal Service the full time allotted for delivery. Here is the timetable for tracing lost packages: USPS Express Mail - 10 business days from the day the order was shipped USPS Priority Mail - 14 business days from the day the order was shipped USPS First Class Mail - 21 business days from the day the order was shipped

If your package was not delivered within the timeframes listed above, please complete a Lost Package Claim Form.

Please allow us 2-8 business days to contact the shipping carrier regarding your missing package.

Please do not open a PayPal claim against the order, as this will further delay the process. 

Be Happy With Your Purchase! 

AMain.com wants you to be completely satisfied with your shopping experience. If, for any reason, you don't like or change your mind about an item you purchased from AMain.com, you may return New and Unused merchandise (with original contents and packaging) within 30 days of the original purchase for store credit or a refund to the original payment method; refunds to the original payment method will be charged a restocking fee of 15% of the purchase price.

NOTE: AMain.com is not responsible for return shipping, nor any fees associated with return shipping, unless the item is found to be damaged, defective, or incorrect.

How To Submit A Repair Request:

AMain.com offers a Repair Service for the following brands: EcoPower; ProTek R/C and RB Products. In order to setup a repair request, please take the following steps. 

  1. Contact AMain.com to setup an RMA number. You can reach us by phone, email and by Livechat.
  2. Once the RMA number has been provided, please print out and complete the Customer Repair Request Form.
  3. Send the completed Customer Repair Request Form, along with your product to AMain.com warehouse.


When AMain.com receives your package, our Return's Associate will contact you for confirmation. For product repairs completed by AMain.com, please allow two business days for inspection and testing of your returned product. After inspection and testing have been completed, we will verify warranty repair eligibility. If AMain.com deems the needed repair is not covered under warranty you will be contacted with an estimate for repairs. Upon your approval, repairs will be completed. If the repairs are covered under warranty, they will be completed as soon as possible. After inspection, testing and any required estimate approvals have been completed, the repair is usually completed within one business day.

Please take a moment to read our Terms and Conditions below.


  • AMain.com services international and domestic customers
  • Do not return products containing fuel, lithium polymer batteries or other hazardous materials.
  • All items should be packed to assure no damage is incurred during shipping. AMain.com is not responsible for damage incurred during the shipping process, nor for packages shipped to, but not received by AMain.com (lost in transit). Please insure packages and avoid shipping methods of carriers that do not provide tracking.
  • Warranty only applies as described by the product manufacturer and on products accompanied by a dated proof of purchase.
  • Warranty service or replacement decisions are at the sole discretion of AMain.com.
  • Collateral damage is NOT covered by manufacturer's warranty.
  • All non-warranty services are charged a labor rate of $20.00 per hour, this does not includes the price of parts and shipping fees. These charges are the responsibility of the customer. Nonpayment can result in confiscation of equipment. Before AMain.com performs any billable services, we will contact you with an estimate.
  • When applicable, the customer is responsible for all brokerage fees, duties and taxes associated with the service and shipment of product.
  • Service will not be performed without your signature agreeing to the terms and conditions found on the customer service request form.


Please make sure to send your items, INSURED AND TRACKABLE, to:

AMain.com-Service
424 Otterson Drive
Chico, CA 95928  

How To Return Merchandise To AMain.com:

  Email, call, or Live Chat with one of our helpful Customer Service Representatives. If you are contacting AMain.com by email, please include your Order Number, the part numbers and quantities you would like to return, a brief explanation of why you are returning the item(s), and your preferred method of reimbursement.

  Once your return has been approved, we will send you a copy of the Return Information Form, which will include the RMA (Return Merchandise Authorization) number. Please print this form and include it with your returned merchandise.

  For your convenience, the shipping address is included on the Return Information Form. Please cut out the address and attach it to the package.

  While packing the merchandise to return to AMain.com, please use packing fillers inside the box to protect the items from damage during shipping.

  Please insure any packages being returned to AMain.com. In the event that the package becomes lost or damaged, the carrier will reimburse you for the merchandise. AMain.com is not responsible for returned merchandise that is lost or damaged in transit.

 •  A notification will be sent to the email address listed on your AMain.com account when the refund has been applied, or the store credit is added to your account. Please note: This may take 1-3 business days after the package has been received.

 •  For product repairs fulfilled by AMain.com, please allow an additional two business days for inspection and testing. 

Additional notes:

  Reward Points Credited used to purchase products are non-refundable.

  If you choose to refuse your package upon delivery, once we receive the package back to our store, we will refund your order minus any fees associated with your package.

For packages that arrived damaged, A-Main Hobbies may require photos of the package (and parts) for inspection purposes. These pictures will help expedite our internal process and provide a faster resolution.

  Discounts applied to an order, such as coupon codes, will be divided evenly amongst any returned merchandise; AMain.com lists the discounted price, along with the normal price, on the order invoice you receive from us. If you have any questions about the discounted price and how it's applied, please call Customer Service; we will be glad to help!

  Rocket ReturnsPlease ship any rocket related returns USPS parcel post. New, stringent shipping laws require special handling and additional costs when rockets are expedited. Shipping parcel post will enable AMain.com to process your return much faster. 

You must contact us to receive an RMA# (Return Merchandise Authorization) before you return an item to us. You can reach us by telephone toll-free at 800-705-2215, or local/International callers can reach us at 530-894-0797, Monday thru Friday, 7 a.m. to 6 p.m. Pacific Standard Time.

Please send returned product merchandise to:

    AMain.com

    RMA# (this is the number we give you)

    424 Otterson Drive

    Chico, CA 95928 USA 

Items Excluded From Our RMA Program:

  Any item that has been used

  Nitro fuel

  Apparel that has been worn

  Kits with a broken protective seal

  Nitro engines (if fuel has entered the engine)

  Vehicles that have been operated  

Defective Merchandise  

If you receive an item that is damaged or defective, please contact Customer Service immediately by phone, email, or Live Chat. Every manufacturer's policy is different; in some situations, the manufacturer or supplier may prefer to handle the issue directly and AMain.com will not be able to offer you a solution as per our business agreement. In any case, we will help you follow the proper channels in order to resolve the issue as quickly as possible.

Most manufacturers will repair or exchange defective products according to their warranty policies. If the manufacturer does not handle your claim to your satisfaction, please contact us and we will be happy to assist you.

Please noteAMain.com reserves the right to refuse any merchandise that is found to be free of defects. The merchandise will be returned to you along with a copy of our testing results.